A Purpose-Built
Platform for Waiver
Management at Scale
WaiverPRO automates the complete waiver lifecycle — from structured intake through compliance‑validated review to auditable disposition.
Built for the Full Waiver Lifecycle
Four integrated modules that cover every stage — from intake and validation to review and audit.
Form Builder
Drag, drop, and configure multi-step forms with conditional logic — no engineering required.
Validation Engine
Rules run automatically against every submission — eligibility, completeness, and policy alignment.
Review Board
Kanban-style board with clear ownership, SLA timers, and one-click actions for reviewers.
Audit Trail
Complete timeline of every action — timestamped, actor-attributed, and export-ready.
Every Stage of the Waiver Lifecycle, Covered
Four integrated modules work together to eliminate manual handoffs and compliance gaps.
Guided Intake
No more incomplete submissions
Build configurable forms with conditional logic, required fields, and document upload requirements. Applicants see a clean, step-by-step experience that enforces completeness at entry.
- Drag-and-drop form builder
- Conditional field display
- Document upload with validation
- Progress indicators for applicants
Automated Validation
Catch issues before they hit review
Business rules engine validates eligibility criteria, documentation completeness, and policy alignment automatically — flagging issues for correction before a reviewer ever sees the request.
- Eligibility rules engine
- Document completeness checks
- Duplicate detection
- Auto-routing by criteria
Task-Based Review
Trackable, accountable handoffs
Requests flow through role-based queues with clear ownership, SLAs, and escalation paths. No more emails lost in inboxes or decisions made outside the system.
- Role-based assignment queues
- Configurable SLA timers
- Escalation rules
- Reassignment and delegation
Decision & Audit Trail
Complete, tamper-evident records
Every action — submission, edit, review, approval, return — is logged with timestamp, actor, and justification. Generate audit packages instantly instead of pulling records manually.
- Immutable action logging
- Justification capture
- One-click audit export
- Retention policy automation
Built for Enterprise Complexity
Capabilities that matter when you are managing thousands of waivers across multiple programs and teams.
No-Code Configuration
Forms, rules, routing, and notifications are all configurable through an admin interface — no engineering resources required.
Live Dashboards
Real-time views of queue depth, SLA performance, reviewer workload, and decision outcomes — filterable by program, region, or time period.
Smart Notifications
Configurable alerts for SLA warnings, escalations, reassignments, and bulk status changes via email and in-app channels.
Multi-Tenant Architecture
Support multiple programs, departments, or agencies within a single instance — each with its own forms, rules, and admin controls.
API & Integrations
RESTful API for data exchange, plus pre-built connectors for identity providers, document management systems, and reporting tools.
Governance Controls
Role-based access, change tracking for configuration edits, and admin approval workflows for policy modifications.
Built for Scale, Security, and Reliability
Application Layer
React SPA, admin console, applicant portal, and real-time WebSocket updates.
Business Logic Layer
Rules engine, workflow orchestration, RBAC, and notification dispatching.
Data Layer
Relational audit storage, blob storage, immutable logging, and encryption at rest.
Integration Layer
SAML 2.0 / OIDC identity, RESTful API, webhooks, and bulk import / export.
See the Platform in Action
Schedule a 30-minute walkthrough tailored to your waiver program. We will show you the exact modules, workflows, and dashboards that match your use case.
Custom pilot available for organizations with 500+ annual waiver volume